Five9, Inc. 401(k) Review & Grade
Five9, Inc.401(k) Plan
San Ramon, CAProfessional, Scientific & Technical Services1,507 active participantsPlan year 2024
Estimate from the plan's Form 5500 filing · How we grade
$1,746Employer $ per active participant
$14,658Employee $ saved per active participant
0.01%Direct admin cost, % of plan assets
$179.7MNet plan assets, end of year
$112,668Average balance per account
Score breakdown
- Employer generosity15.3 / 5031th percentile for employer $ per participant
- Low cost24.7 / 2599th percentile for low admin cost vs. same-size plans
- Employee saving13.1 / 1587th percentile for employee $ per participant
- Plan features3 / 10Default investment
- Red-flag deductions-3 pts1 issue reported on the filing
Total score53 / 100 · Grade C
This plan vs. peers
Peers: Professional, Scientific & Technical Services plans with 500–2,499 active participants (1,469 plans).
| Measure | Percentile |
|---|---|
| Employer $ per participant | 31th |
| Lower admin cost | 99th |
| Employee saving | 87th |
| Peers that auto-enroll | 48% |
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Red flags from the filing
Corrective distributions: the plan refunded $11,639 in contributions, which usually means it failed annual nondiscrimination testing.
What to do if you're in this plan
- Five9 put in about $1,746 per active participant, below the typical peer ($3,082). Any match is still an instant return, so contribute enough to get all of it.
- The filing shows total dollars, not the match formula. Ask HR for the Summary Plan Description so you know the exact match and vesting schedule.
- Fund expense ratios aren't in the filing. Look them up in your 404(a)(5) fee disclosure and favor low-cost index or target-date funds.
- Changing jobs? You can usually leave the money in the plan, move it to your new employer's plan, or roll it into an IRA. Don't cash out: you'd owe taxes and possibly a 10% penalty.
The raw numbers from the filing
| Employer contributions | $2,631,972 |
| Participant (employee) contributions | $22,089,285 |
| Other contributions (incl. rollovers in) | $6,187,343 |
| Administrative expenses paid from the plan | $9,076 |
| Benefits paid out | $19,269,310 |
| Net assets, start / end of year | $139.8M / $179.7M |
| Active participants, start / end of year | 1,513 / 1,501 |
| Participants with account balances | 1,595 |
| Auto-enrollment (feature code 2S) | Not reported |
| Auditor | Baker Tilly US, LLP |
Largest service providers (Schedule C)
| Fidelity Investments Institutional | $9,132 reported compensation |
Source: DOL EFAST2 Form 5500 filing, acknowledgment ID 20250725145721NAL0008964896001, received 2025-07-25, EIN 94-3394123, plan #001, plan year 2024-01-01 to 2024-12-31. Verify at efast.dol.gov.