24/7 Brightstar Operations, LLC 401(k) Review & Grade
Brightstar Operations, LLC 401(k) Plan
Bannockburn, ILHealth Care & Social Assistance580 active participantsPlan year 2024
Estimate from the plan's Form 5500 filing · How we grade
$1,196Employer $ per active participant
$2,795Employee $ saved per active participant
0.65%Direct admin cost, % of plan assets
$13.4MNet plan assets, end of year
–Average balance per account (account count looks misreported)
Score breakdown
- Employer generosity27.6 / 5055th percentile for employer $ per participant
- Low cost3.7 / 2515th percentile for low admin cost vs. same-size plans
- Employee saving8.1 / 1554th percentile for employee $ per participant
- Plan features3 / 10Default investment
- Red-flag deductions-13 pts2 issues reported on the filing
Total score29 / 100 · Grade F
This plan vs. peers
Peers: Health Care & Social Assistance plans with 500–2,499 active participants (1,427 plans).
| Measure | Percentile |
|---|---|
| Employer $ per participant | 55th |
| Lower admin cost | 15th |
| Employee saving | 54th |
| Peers that auto-enroll | 36% |
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Red flags from the filing
Late deposits: the filing says some employee contributions were not sent to the plan on time ($75,885 reported). That's money taken from paychecks that sat with the employer longer than the law allows.
Corrective distributions: the plan refunded $3,706 in contributions, which usually means it failed annual nondiscrimination testing.
What to do if you're in this plan
- 24/7 Brightstar Operations put in about $1,196 per active participant, more than the typical peer ($976). Contribute at least enough to collect the full match. Skipping it leaves part of your pay on the table.
- The filing shows total dollars, not the match formula. Ask HR for the Summary Plan Description so you know the exact match and vesting schedule.
- Direct plan expenses (0.65% of assets) are well above similar-size plans (0.23%). Check your annual fee disclosure, choose low-cost index funds if you can, and think about whether savings beyond the match belong in an IRA.
- The plan reported late deposits of employee contributions. Compare your pay stubs with your account statements, and contact the plan administrator if money shows up late.
- Changing jobs? You can usually leave the money in the plan, move it to your new employer's plan, or roll it into an IRA. Don't cash out: you'd owe taxes and possibly a 10% penalty.
The raw numbers from the filing
| Employer contributions | $693,293 |
| Participant (employee) contributions | $1,619,714 |
| Other contributions (incl. rollovers in) | $966,403 |
| Administrative expenses paid from the plan | $74,338 |
| Contract administrator fees | $53,312 |
| Investment advisory & management fees | $2,120 |
| Other admin expenses | $18,906 |
| Benefits paid out | $710,628 |
| Net assets, start / end of year | $9.4M / $13.4M |
| Active participants, start / end of year | 547 / 612 |
| Participants with account balances | 237 |
| Auto-enrollment (feature code 2S) | Not reported |
| Auditor | Cassell Plan Audits, P.C. |
Largest service providers (Schedule C)
| Wells Fargo Clearing Services, LLC | $29,118 reported compensation |
| Hessel & Associates, LLC | $9,460 reported compensation |
| Voya Retirement Advisors, LLC | $2,115 reported compensation |
Source: DOL EFAST2 Form 5500 filing, acknowledgment ID 20260701080901NAL0017199056001, received 2026-07-01, EIN 27-1405185, plan #001, plan year 2024-01-01 to 2024-12-31. Verify at efast.dol.gov.